Frequently Asked Questions (FAQ)

Welcome to Nova Cart! We’re committed to providing a seamless shopping experience with stylish, high-quality products. Below are answers to some of the most common questions.

Ordering & Payments

Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and secure digital payment options. We are also working on offering Afterpay for flexible payments.

Q: Can I modify or cancel my order after placing it?
A: Orders process quickly to ensure fast delivery. If you need changes, contact our support team within 24 hours, and we’ll do our best to assist you.

Shipping & Delivery

Q: How long does shipping take?
A: Domestic (U.S.) orders: 7-14 days
International orders: 14-31 days

Q: Do you offer international shipping?
A: Yes! Nova Cart ships worldwide. 

Q: How can I track my order?
A: Tracking information will be uploaded as soon as possible after your order ships. You can check tracking updates on here.

Q: Do you offer express shipping?
A: At the moment, we do not offer express shipping, but we are working to add faster shipping options in the future!

Returns & Refunds

Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused and in original packaging to qualify for a refund or exchange.

Q: How do I request a refund?
A: Contact our support team with your order details, and we’ll guide you through the process. Refunds are issued to your original payment method.

Q: Do you cover return shipping costs?
A: Yes! We cover return shipping costs, so you can shop with confidence knowing that if you need to send an item back, we've got you covered.

Brand Identity & Customer Support

Q: What makes Nova Cart unique?
A: At Nova Cart, we focus on clean aesthetics, professional branding, and a seamless shopping experience. Our slogans and banners reflect our cosmic-inspired identity, ensuring that every order feels special.

Q: How can I contact Nova Cart?
A: Reach out via innovative.modern.4325@gmail.com—we’re here to help!